Thank you for choosing WTN PROPERTIES, LLC to purchase your home furnishings. We are committed to your satisfaction and want you to enjoy your new purchase. Below is our refund and return policy, please read it carefully before purchasing.
Return Terms If you are not completely satisfied with your purchase, please contact us within 30 days of receipt to process a return. Items must be returned in unused condition and in their original packaging. The following product types are eligible for return:
Entry Rugs Door Handles Folding Doors Storage Racks Please note that custom items and special order items are excluded, which will not be accepted for return.
Refund Process To begin the return process, please contact us via email. Please include your order number and the details of the item you are returning. We will provide a return mailing address and further instructions.
Once we have received and inspected your return, we will notify you of the status of your return via email. If the return is in compliance with our policy, a refund will be processed within 3-5 business days of receiving the returned item. Refunds will be issued to the original form of payment.
Product Exchange If you need to exchange an item, such as a size or color discrepancy, please return the item following the return process and indicate your exchange needs in the return package. Once the return is accepted, we will send your requested exchange item.
Shipping The shipping cost of the return will be the responsibility of the customer, unless the item is already defective or wrong when received. In this case, we will be responsible for the return shipping cost.
Thank you for your understanding and support. We look forward to providing you with more high-quality home products.